If you have purchased an insurance policy from Global Benefits Group, the following Complaints Procedures should be followed:

By purchasing this policy you have entered in to a contract with GBG Insurance Limited. Under the regulation of this contract there is an undertaking to make you aware of your procedure for making a complaint should you find the service unsatisfactory in any way.

Please retain the following information:

Initial Reporting of a Complaint

You should make your complaint in writing to:

Secondary Point of Contact

Your insurance product is underwritten and claims are paid by GBG Insurance Limited.

If you should not reach a satisfactory conclusion following notification to the above, please then forward all information to:

Final Point of Contact

GBG Insurance Limited is incorporated in Guernsey and is licensed in Guernsey by the Guernsey Financial Services Commission. The Company subscribes to a formal complaints procedure and if you have followed this procedure and still remain dissatisfied with the Company’s response then you may address your concerns to the Chanel Islands Ombudsman.

Please note if you are not satisfied with our final response to your complaint, you can refer your complaint to the Channel Islands Financial Ombudsman (CIFO). You must contact CIFO about your complaint within six (6) months of the date of our response to your complaint or CIFO may not be able to review your complaint. You must also contact CIFO within 6 years of the event complained about or (if later) 2 years of when you could reasonably have been expected to become aware that you had a reason to complain.

You can contact CIFO at: